Refund & Cancellation Policy

1. Subscription Plans

VibeTrack offers subscription-based services billed on monthly or annual cycles. Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.

2. Cancellation Policy

You may cancel your VibeTrack subscription at any time through your organization settings dashboard.

Upon cancellation, your subscription will remain active until the end of your current paid billing period, and no further charges will be made. We do not provide prorated refunds for the remaining portion of your active billing cycle.

3. Refund Policy

Due to the digital nature of our project management services and the availability of a free tier for testing the platform:

• New Subscriptions: We offer a 7-day money-back guarantee for first-time premium subscriptions. If you are unsatisfied, you can request a full refund within 7 days of your initial purchase.
• Renewals: Automatic renewal transactions are non-refundable. Please make sure to cancel your subscription before your renewal date if you do not wish to continue.
• Technical Outages: If a billing error or system outage prevents access to your service for more than 48 consecutive hours, we will issue a prorated refund or service credit upon request.

4. Refund Processing

Approved refunds will be processed and credited back to your original payment method within 5-7 business days, depending on your bank or payment gateway processor (e.g., Cashfree).